Keywords
Artificial intelligence, AI chatbot, customer service, digital technologies, automation, virtual assistant, smart systems, innovative technologies, customer experience, interactive communication, digital service.
Abstract
This scientific article analyzes the role and effectiveness of AI chatbots in improving customer service quality. The study highlights the widespread use of artificial intelligence-based chatbots in banking, education, healthcare, trade, and other service sectors.
The article discusses how AI chatbots provide quick responses to customer requests, improve service quality, reduce human-related errors, and ensure personalized customer support.
Furthermore, the impact of chatbot technologies on organizational efficiency and their future development prospects are scientifically explained